Network and Connectivity Help and Support

You will get a good indication of whether you can join a Jugo meeting by testing your network and device here - https://app.jugo.io/check

Typical reasons you may fail the test are below:

Problem

Your device is currently connecting through a company VPN connection. VPNs don't always support video calls outside of any pre-approved apps your company may be using.

Solution

If possible, disconnect from the VPN when joining the Jugo Demo. If you can connect to a work or home network without the VPN connected, then try the test link again - https://app.jugo.io/check 

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Problem

If you are connecting through a secure restricted network, this can also affect your ability to join ad hoc video calls  

Solution

If you can connect through an alternative connection such as a home, guest, or 4g connection on your phone then test again here https://app.jugo.io/check to see if that resolves the issue  

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Problem

I've joined the meeting, but the Audio and Video quality is poor, and the view of the meeting/event is pixelated.

Solution 

Typically, this will be down to a poor internet connection, often this will be a Wi-Fi connection that is low bandwidth or inconsistent quality. Try the following options to rectify

• Make sure you are disconnected from your VPN
• Can you try a different network connection?
• Can you try moving around your location to see if that improves the Wi-Fi signal
• Can you connect through your 4G or 5G hotspot from your phone?

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