Jugo Checklist - Optimal Settings

We want to make it as easy as possible to join your Jugo event. If you're not a Jugo customer just yet, you might need to make a few adjustments to ensure you can access:

• Corporate VPNs are designed to keep you safe. As Jugo may not be on your company's approved list of apps yet, you may get the best experience by turning off your VPN for your call 
• Log out of any existing calls on other Video platforms (Zoom, Teams, Webex)
• Allow your camera and mic access to Jugo in your browser when prompted
• complete a quick tech test - this takes a few minutes and will check your device and network are primed for the best access to Jugo

  • Check whether you can join your Jugo event click on the link  -https://app.jugo.io/check

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  • If you are unable to successfully complete the above test, then use the below Network Help guide for additional support.

    Network and Connectivity Help and Support

If you still having trouble, why not join from a personal laptop or iPad?

When you are prompted by your browser, please allow camera and microphone access so you can experience Jugo fully. For the optimal Jugo experience, please use Google Chrome or Edge.

Below is a helpful link that shows how to allow camera and mic access on each of these browsers if you need any assistance:
Help with Camera and Mic Setup