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Video troubleshooting guide

Because your face deserves more than 144p

My camera won’t turn on

  1. In Zoom, select Start Video

  2. Select ^ next to the camera icon and choose the correct camera (built-in vs external webcam)

  3. Close any other apps that might be using your camera (Teams, Meet, Loom, OBS, etc.)

  4. Check camera permissions on your device:

    MacOS

    • System Settings → Privacy & Security → Camera

    • Make sure Zoom is enabled

    Windows

    • Settings → Privacy & security → Camera

    • Turn on camera access and ensure Zoom is allowed

    Browser (if joining via web)

    • In your browser, allow camera access for Zoom. This option is located on the left of your URL when on the Zoom call

  5. Quit Zoom completely and reopen it, then rejoin the meeting

My video is blurry, pixelated, or low quality

  1. Improve your connection:

    • Move closer to your Wi-Fi router, or switch to a wired connection if possible

    • Pause downloads/streaming and close bandwidth-heavy apps

  2. In Zoom, go to Settings → Video:

    • Turn off HD (if your network is unstable)

    • Turn off filters/effects if enabled

My video freezes or lags

  1. Close unused applications and browser tabs (especially video-heavy apps)

  2. If you’re using a VPN, turn it off (if your company policy allows) and try again

  3. Switch networks (for example, try a mobile hotspot as a test)

  4. Leave the meeting and rejoin

Common Zoom setting issues

Zoom selected the wrong microphone, speaker, or camera

If you plug in a headset, connect to Bluetooth audio, or use an external webcam, Zoom may automatically switch devices.

  • Use the ^ menus next to the microphone and camera icons to select the correct devices

Browser vs desktop app

If you joined via a browser and you continue to have issues, try joining using the Zoom desktop app instead.

Last-resort steps

If none of the steps above work:

  1. Leave the meeting and rejoin

  2. Quit and reopen Zoom completely

  3. Restart your device

  4. Try a different headset/camera (if available)

  5. Try a different device or a different network

  6. Clear the cache on Zoom: Settings → General → Zoom Apps → Clear Cache
  7. Reinstall Zoom - remove the previous installation entirely, download the latest version of Zoom, and reinstall the application again (this will default all configurations made)

If any of these issues persist, please contact customer support for further help (support@jugo.io)